Terms & Conditions

We offered you 5 days Return.

If you are not satisfied by your purchase,  Al Shabaka Universal Trading will gladly accept your return your ordered/purchased item(s) for free and refund all paid money, just make sure to contact us within 5 days from the day your order is delivered, and ensure that the item is in its original packaging, un-damaged and in the same condition you received it, otherwise it will not be returned.

To return the item:

  1. Call our customer support number. (+971)-4-2977932 /0561149917 within 5 days from the day your order is delivered.
  2. We shall contact you. A pick-up will be scheduled by one of our delivery and installation team.
  3. The trampoline must be in its original packaging/boxes including the original strap/seal, User Manual and Trampoline and Enclosure Assembly Instructions. Hand over the package to the team representative.
  4. Once we receive your returned item, we will inspect it once it is approved, we will process your refund within 15 to 30 working days.
  5. Refunds will be done only through the original Mode of payment.



EXCHANGE POLICY

Al Shabaka Universal Trading will gladly facilitate an exchange for another model (upsizing or downsizing). Terms and conditions of the exchange will be subject to the following

  1. Call our customer support number. (+971)-4-2977932 /0561149917 with your purchase details 
  2. The item must be in ‘as new’ condition
    • ‘As new’ condition means:
    • The item has not been unpacked or opened
    • Theitem  must be in its original packaging/boxes including the original strap/seal, User Manual and item and Enclosure Assembly Instructions
  3. The progression of the order, for instance:
    • If your item has not left our warehouse we will refund or charge the difference in cost for exchanging to another model with no additional charges.
    • If we have dispatched your item order the following conditions, fees and charges will apply:
    • The item must be in ‘as new’ condition (see above)
    • Shipping of the ‘original’ item to you
    • Shipping to return the ‘original’ item to us
    • All costs and charges associated with the ‘new’ item exchange, including shipping and installation as required
    • Addition charge of 200AED will apply for exchange of shipping due to. 
    • Shipping of the ‘original’ item to you
    • Shipping to return the ‘original’ item to us
    • Any price difference, costs and charges associated with the ‘new’ item exchange, including shipping and installation as required